voicemail

  • Dealing with Unhappy Customers

    Customer service is a vital part of every business.  While it is not possible to make every customer happy all the time, handling unhappy customers can be the difference between the success and failure of a business.  This article provides customer service tips for business owners, written by a fellow business owner with years of […]

  • How a Virtual Reception Service Makes Life Easier For Daycare Operators (and parents too)

    Many smaller daycare operations are single-person businesses, or have only a single person on duty at any given time.  Others daycare centers are larger and have multiple employee working at once, yet still have times where there are surges in call volume (or other activities that take up staff time).  A virtual reception service can help […]

  • Statistics on What Happens When Potential Clients Get Voicemail Instead of a Live Person

    The people at rentlinx have run a study across thousands of calls, and found that voicemail was not an effective way to handle incoming calls from prospective tenants looking to rent an apartment.   The key finding: What happens when a call goes to voice-mail? What percent of the time did the caller leave a […]

  • How our Virtual Reception Service makes Real Estate Agents More Successful (and makes life easier too)

    The Real Estate business is one where after-hours calls and work are the norm. Since a real estate agent’s income is based upon commissions, anything that can prevent a deal from closing (such as a missed phone call) must be avoided. Our virtual reception service helps give real estate agents the competitive edge they need […]

  • Study Shows Consumers Hate Automated Phone Systems

    A study conducted by civic sciences shows what most of us know already – automated phone systems are one of the most frustrating experiences for consumers. Nobody likes to have their time wasted, but what causal event is most loathsome to us? One of the most recent syndicated engagement questions running in the CivicScience polling […]

  • Why a Virtual Receptionist is Better than Automatic Transcription of Voicemail

    Many voicemail systems these days offer the option of “automatic transcription” to allow the user to read the voicemail as text, instead of having to listen to the message.  However these automatic transcriptions fall short in two important ways.  A virtual reception service solves those shortcomings. Automatic transcription of voicemail is far from accurate.  Anyone who […]


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