Virtual Reception

  • Create More Effective Attorney Advertising with 24 Hour Answering Service Support

    Attorneys that have a 24 hour answering service are able to produce more effective advertisements.  This is true for attorneys that advertise online, on TV, radio, newspapers, or other formats. When done correctly, advertising can be a powerful tool for attorneys to find new clients.  However, most advertising for attorneys has a drawback in that […]

  • Why Lawyers Need a 24 Hour Answering Service

    Having a 24 hour answering service gives lawyers a tremendous competitive advantage, compared to other law firms that only use voicemail for after-hours calls. The reason that having a live person to answer the phone after hours gives such an advantage to lawyers all comes down to the nature of the legal industry.  When a […]

  • How Our Telephone Answering Service Helps Property Management Companies

    The property management business can be hectic.  Our 24 hour telephone answering service can help take calls from existing tenants with maintenance issues, potential tenants, and others who call. When it comes to potential tenant calls, it is a waste of advertising money to send those calls to voicemail.  Our telephone answering service means that […]

  • How Our Virtual Reception Service Helps Aviation Mechanics

    Airframe and Powerplant (A&P) mechanics have their work cut out for them, as the aviation industry is one filled with deadlines.  An aircraft that is awaiting repairs can cost a company serious money, or ruin a private pilot’s travel plans.  Our virtual reception service can help A&P mechanics manage their phones, so that time can […]

  • Download our Virtual Reception App for Apple iPhone and iPad

    Our virtual receptionist app is now available for Apple iPhone and iPad.  The app will allow you to securely view your virtual receptionist messages, signup for our virtual reception service, get answers to any questions you may have, view our blog, and more.  The app is free. Download our Virtual Receptionist app from the Apple App Store […]

  • Using a Virtual Reception Service for Veterinarians

    Our virtual reception service is a great asset to veterinarians, especially those who handle emergency calls on nights/weekends. Our virtual reception service can take incoming calls 24 hours a day, 7 days a week, and deliver messages by email, text message, or fax.  Instead of having an in-house dispatch center that is staffed around the […]

  • Download our Virtual Reception App for Android

    Our virtual receptionist app is now available for Android phones and tablets.  The app will allow you to securely view your virtual receptionist messages, signup for our virtual reception service, get answers to any questions you may have, view our blog, and more.  The app is free. Download our Virtual Receptionist app from Google Play Apple […]

  • iNum Phone Numbers Now Supported

    Customers of our virtual reception service may now have an iNum phone number too (in addition to their local or toll-free phone number).  There is no cost to add an iNum to your account.  To add an iNum, just email us and we’ll get the iNum added to your account.  We, of course, also continue to support toll-free […]

  • Using our Telephone Answering Service for your Catering Business

    The catering business can be a hectic one, with deadlines to meet and last-minute problems to solve for existing clients’ events.  At the same time, getting new clients is essential too.  Using a telephone answering service is the answer. Our telephone answering service gives caterers the edge when it comes to handling incoming calls so […]

  • Our Virtual Receptionist Service is a Great Fit for Process Servers and Private Investigators

    Service of process is vital to the functioning of our legal system. Puryear Logistics is pleased to offer our virtual reception services to process service companies, thereby increasing efficiency while also making life easier at the same time. Our virtual receptionists can take calls from law firms and others who need papers served, allowing process […]

  • How Our Telephone Answering Service Helps Dance Studios

    Our telephone answering service can help dance studios reduce staffing costs while simultaneously providing great customer service. A dance instructor cannot interrupt a lesson or class to take an incoming call, for obvious reasons.  Yet taking those calls is an important part of running a business.  Employing an in-house receptionist to take such calls adds overhead […]

  • How our Virtual Receptionist Service Helps Photographers

    Photographers are quite busy when they are working and cannot put down their camera to take a call from a potential client.  Yet taking those calls is vital to their business.  Our virtual reception service provides a solution that allows photographs to focus on their work without missing out on potential client calls. Capturing life’s […]

  • Dealing with Unhappy Customers

    Customer service is a vital part of every business.  While it is not possible to make every customer happy all the time, handling unhappy customers can be the difference between the success and failure of a business.  This article provides customer service tips for business owners, written by a fellow business owner with years of […]

  • Using a Telephone Answering Service for a Lawn Care or Snow Removal Company

    Using our telephone answering service is a great way for companies that handle lawn care and snow removal to effectively handle incoming calls from existing and potential customers. Getting a new customer in the lawn care or snow removal business generally starts with collecting some information from the customer, so that someone can view the property and […]

  • Use Promotional Items Wisely to Advertise

    Giving away promotional items with your company’s contact information printed on those items can be an effective advertising strategy for many businesses.  The key to is consider the products or services you wish to promote and what items can be given away in a cost-effective manner to achieve that objective.  It is also important to ensure that […]

  • How our Virtual Reception Service Helps Towing Companies

    Towing companies are generally open 24 hours a day and operate within an industry that benefits greatly from a virtual reception service. Cars break down 24 hours a day, 7 days a week.  Many times, there is an increase in the number of breakdowns all at once – such as during a sudden cold snap. […]

  • Using a Telephone Answering Service for your Computer Technical Support Business

    A telephone answering service can help those who own computer technical support companies run their business more efficiently and provide superior customer service. Some tech support companies deal mainly with individuals who need computer technical support repair for their home computers.  Such individuals are likely to encounter computer problems during the night/weekend times, since that […]

  • Countries Where Our Virtual Reception Service is Available

    Puryear Logistics L.L.C. is a United States company.  Our office is located in Davenport, Iowa and all of our virtual receptionists are located in the United States.  While we are proud to be an American company, we are also proud to be able to provide local phone numbers and the proper ring tone sound in many […]

  • How a Virtual Reception Service Makes Life Easier For Daycare Operators (and parents too)

    Many smaller daycare operations are single-person businesses, or have only a single person on duty at any given time.  Others daycare centers are larger and have multiple employee working at once, yet still have times where there are surges in call volume (or other activities that take up staff time).  A virtual reception service can help […]

  • Using a Virtual Reception Service to Handle Spikes in Call Volume

    For many businesses, there are peak times of the workday during which many calls can be expected, while at other times the phone will seldom ring.  Our virtual reception service can help out during those peak times in ways that in-office employees cannot. Some businesses, such as law firms, get predictable spikes in calls during […]

  • A Telephone Answering Service Helps Freelance Coaches and Mentors

    The last decade has seen quite a rise in the number of freelance mentors and coaches offering everything from career advice, to life coaching, to homework coaching.  Regardless of the area, those whose businesses involve coaching stand to benefit from the use of a telephone answering service. Whether a coach is helping with academic matters, a […]

  • Statistics on What Happens When Potential Clients Get Voicemail Instead of a Live Person

    The people at rentlinx have run a study across thousands of calls, and found that voicemail was not an effective way to handle incoming calls from prospective tenants looking to rent an apartment.   The key finding: What happens when a call goes to voice-mail? What percent of the time did the caller leave a […]

  • A Telephone Answering Service Can Help Reduce Interruptions While You Work

    Being interrupted while you work can have serious negative effects upon your efficiency.  That is true whether you are working in an office or atop a roof.  Using a telephone answering service is an easy and affordable way to reduce interruptions while maintaining communication with customers. It is no secret that workplace interruptions can take […]

  • How our Virtual Reception Service makes Real Estate Agents More Successful (and makes life easier too)

    The Real Estate business is one where after-hours calls and work are the norm. Since a real estate agent’s income is based upon commissions, anything that can prevent a deal from closing (such as a missed phone call) must be avoided. Our virtual reception service helps give real estate agents the competitive edge they need […]

  • Why a Virtual Reception Service is a Must for Airport FBOs

    An Airport Fixed Base Operator (FBO) that has a virtual reception service has competitive advantage. General aviation pilots often travel outside of business hours.  Whether that travel is for recreation or business, it is often of a time-critical nature.  All too often, FBO information shown online is out of date, leading to delays or even […]

  • Simple Virtual Reception Billing: by the Call, not by the Minute

    Many other virtual reception companies charge by the minute for incoming calls, and round up to the next minute.  The Puryear Logistics virtual reception service uses a simple billing structure based upon the number of incoming calls, which saves you from surprise overages. By-the-minute billing can lead to surprises, as the number of minutes used for […]

  • Why a Virtual Receptionist is Better than Automatic Transcription of Voicemail

    Many voicemail systems these days offer the option of “automatic transcription” to allow the user to read the voicemail as text, instead of having to listen to the message.  However these automatic transcriptions fall short in two important ways.  A virtual reception service solves those shortcomings. Automatic transcription of voicemail is far from accurate.  Anyone who […]

  • How a Virtual Reception Service Helps a Startup Company

    One of the most important skills for a person who is starting a new business is time management.  There are always more things to do than there is time during the day, and it is critical that time is spent productively.  Money is also a precious resource that needs to be spent in the right […]

  • Virtual Reception FAQ

    Below are frequently asked questions and answers about our virtual reception service: Q: In what countries is the virtual reception service available? A: Puryear Logistics is based in the United States and all of our virtual receptionist employees are in the United States.  A majority of our clients are in the United States as well.  However, […]

  • Configuring Call Forwarding for Your Virtual Reception Service

    The call forwarding feature that is built in to just about every phone system allows you to have your unanswered calls sent to your virtual receptionist.  With call forwarding setup, your clients can call your regular phone number and have the call ring at your business like normal.  If you do not answer then the call is […]

  • Missed Potential Client Calls Cost Law Firms Real Money: An Example

    Missing a potential client’s phone call can be quite expensive.  That fact has been discussed previously in more abstract terms.  This article will provide a more concrete example, using a law firm to illustrate the point. Imagine that a potential client is calling with a case that would earn the firm $5,000 in revenue (the […]

  • Our Virtual Reception Service is an Excellent Part of Your Company’s Disaster/Emergency Planning

    The U.S. Small Business Administration notes that “Small business owners invest a tremendous amount of time, money and resources to make their ventures successful, yet, many owners fail to properly plan and prepare for disaster situations.”  Such preparation is valuable whether the business is facing a short-term problem that affects only that business (e.g. a […]

  • Virtual Reception Strategies for Law Firms of Every Size

    Using a virtual receptionist is good idea for just about every law firm. How to best integrate in virtual reception service into the law firm’s practice is something that depends upon the size of the firm.  Below are some suggestions. The solo practitioner attorney with no full-time staff A lawyer who has no full-time staff […]

  • How Our Virtual Reception Service Makes Life Easier for Small Business Owners

    Starting and operating a small business can be one of the most rewarding things in life.  It can also be one of the most time-consuming and stressful experiences i a person’s life.  A virtual reception service can go a long way to help. Especially at the beginning, those starting a small business are often a […]

  • Virtual Reception Service is a Must for Locksmiths

    Locksmiths can benefit greatly from a virtual reception service, for a variety of reasons. When a customer has locked themselves out of their car or home, time is of the essence.  Few people who are stranded outside their car, unable to get into their home, or otherwise inconvenienced wish to wait around any longer than […]

  • The Telephone is Now More Important Than Ever

    The internet has revolutionized so many aspect of life, and the interactions between companies and consumers are no exceptions.  The internet has allowed businesses to reach their customers like never before, yet the importance of the telephone has not diminished.  If anything, the importance of phone contact has only increased. An article on MarketingProfs makes […]

  • The Technological Redundancy Employed by Puryear Logistics Virtual Reception Service

    First and foremost, the goal of our virtual reception service is to provide reliable service.  We employ technology that is designed from the ground up to achieve that goal. We make use of network connections from multiple service providers, with surge protection and battery backup.  The building is well secured, to include dozens of security cameras […]

  • How to Avoid Wasting Your Advertising Money

    For many businesses, advertising is one of the largest expenses.  Law firms in some markets can spend upwards of $50 for a single client lead.  Roofers and plumbers can spend hundreds of dollars on advertisements in the phone book.  Billboards, TV commercials, and radio commercials easily cost hundreds if not thousands of dollars for just […]

  • How a Virtual Receptionist Can Help Plumbers

    Plumbers can benefit greatly from a virtual reception service, both during normal working hours and nights/weekends. During their normal working hours, a plumber’s time is best spent doing the work that earns their income, rather than fielding every phone call.  Indeed, there will be many times where a plumber is unable to answer the phone due […]

  • Use Technology Without Losing the Human Touch

    The efficiency advantages that modern technology brings to every business are compelling.  Businesses that fail to adapt to modern technology will at best become less profitable and at worst be driven out of business by their more efficient competitors.  However, it is critical to strike the right balance when utilizing technology so as to not […]

  • Benefits of Virtual Receptionist Service for your Law Firm

    A virtual reception service can give your law firm an edge in today’s competitive world. Potential clients are in search of legal representation at all hours of the day.  Sometimes that is due to the client experiencing an unexpected situation, such as a sudden visit from the police, a car accident, an incident of domestic violence, etc. […]


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