Small Business

  • Recommended Fax-to-Email Services for Business

    For better or worse, facsimile (“fax”) remains an important method of exchanging documents for many businesses.  This article provides information on fax-to-email services, and our recommendations as to providers to consider. Why Fax? While rules vary state-to-state, there are many areas where the legal system will treat fax delivery as proper, and email delivery as […]

  • The Benefits (and Pitfalls) of Instant Messaging in the Workplace

    Instant messaging can be a productivity-enhancing tool for business.  It can also cause a variety of problem ranging from security breaches to wasted employee time.  The solution is to embrace instant messaging at your business while avoiding the pitfalls. How instant messaging helps improve business productivity Instant messaging allows employees to communicate with each other […]

  • Customer Care About their Security and Privacy More than Ever – and so should your business

    Due to shifting attitudes and recent events, consumers care more about privacy and the security of their digital data than ever.  Businesses are wise to safeguard both their client’s data and their own data, so as to avoid the potentially devastating effects of a leak. Privacy and Security sentiment from consumers After a series of […]

  • Have A Succession Plan for Your Business

    For many business owners, their business is more than just a source of income from them during their lives – it is also a valuable assent to pass along to children and/or to provide for their family.  For those reasons and others, it is important for every business owner to have a succession plan. What […]

  • Lighting at Your Business

    Having the right lighting at your business during the dark hours of the night can improve advertising effectiveness and also reduce the risk of liability. Lighting for advertising Most businesses have some sort of signs to welcome the public and advertise the business.  Those signs can be as simple as the business name, or more […]

  • Using our Telephone Answering Service for your Catering Business

    The catering business can be a hectic one, with deadlines to meet and last-minute problems to solve for existing clients’ events.  At the same time, getting new clients is essential too.  Using a telephone answering service is the answer. Our telephone answering service gives caterers the edge when it comes to handling incoming calls so […]

  • Use Multiple Phone Providers to Create a Reliable Business Phone Setup

    The vast majority of businesses are dependent upon reliable phone service, meaning that an outage can be quite expensive in terms of lost revenue and upset customers.  The good news is that modern technology makes it possible for even the smallest business to easily and inexpensively have multiple phone providers, such that the failure of […]

  • Our Virtual Receptionist Service is a Great Fit for Process Servers and Private Investigators

    Service of process is vital to the functioning of our legal system. Puryear Logistics is pleased to offer our virtual reception services to process service companies, thereby increasing efficiency while also making life easier at the same time. Our virtual receptionists can take calls from law firms and others who need papers served, allowing process […]

  • Why Your Business Can’t Afford to Ignore Advertising in Spanish

    Research from a top marketing company shows what many businesses have come to know already – advertising in Spanish is a powerful approach. The key findings should be considered by every business. Bilingual speakers have a number of cognitive advantages over their monolingual peers, but the neurological impact of bilingualism on commercial advertisement hasn’t been […]

  • How our Virtual Receptionist Service Helps Photographers

    Photographers are quite busy when they are working and cannot put down their camera to take a call from a potential client.  Yet taking those calls is vital to their business.  Our virtual reception service provides a solution that allows photographs to focus on their work without missing out on potential client calls. Capturing life’s […]

  • Dealing with Unhappy Customers

    Customer service is a vital part of every business.  While it is not possible to make every customer happy all the time, handling unhappy customers can be the difference between the success and failure of a business.  This article provides customer service tips for business owners, written by a fellow business owner with years of […]

  • Use Promotional Items Wisely to Advertise

    Giving away promotional items with your company’s contact information printed on those items can be an effective advertising strategy for many businesses.  The key to is consider the products or services you wish to promote and what items can be given away in a cost-effective manner to achieve that objective.  It is also important to ensure that […]

  • Have a Disaster Plan for Your Business

    Natural and man-made disasters can have a profound impact upon a business.  That is true whether the disaster is a small-scale problem that affects only the business (such as building fire) or widespread (such as an earthquake).  Having a disaster plan in place can be the difference between the business being able to survive and […]

  • Online Advertising for Your Small Business

    Advertising is important for small businesses these days, and online advertising can be one of the most effective methods if it is done right.  There are many different online advertising options available to small business owners, and this article is intended to help shed some light on those options. Online advertising options Google Adwords – […]

  • Backup Your Electronic Business Data

    The rise in technology has seen businesses embrace computerization like never before.  Matters that businesses traditionally handled in paper form, from timeclocks to employee records to their actual products, are now often handled in purely electronic form.  While computers have greatly increased efficiency for many businesses, that reliance upon computers means that data loss can […]

  • Outsourcing Versus In-House: Use the right tool for the job

    Many duties that were traditionally performed by in-house staff at company can now be outsourced to outside companies.  That leaves decision-makers at businesses with the task of determining how to strike the most efficient and productive balance between in-house staff and outsourced services.  As with many areas in life, the key is to find the right […]

  • The Increasing Importance of Spanish for Every Business

    The statistics on the increasing number of Spanish-speaking individuals in the United States makes clear that businesses which embrace Spanish will have a competitive advantage.  Our Spanish Translation service allow your business to easily obtain high-quality human translations between Spanish and English text. A particularly salient quote from Pew Research: With more than 37 million […]

  • Using a Telephone Answering Service for your Computer Technical Support Business

    A telephone answering service can help those who own computer technical support companies run their business more efficiently and provide superior customer service. Some tech support companies deal mainly with individuals who need computer technical support repair for their home computers.  Such individuals are likely to encounter computer problems during the night/weekend times, since that […]

  • Must-Have Open-Source Software for Your Business

    Using open-source software for your business is often a win-win situation, in terms of reducing costs and avoiding vendor lock-in, while still using top-notch products. More information on open-source software and the particular open-source products we use and recommend are shown below: What is open source software Since the Wikipedia article on open-source software already […]

  • Physical Security for Your Small Business

    Security is not often the first thing on the mind of a small business owner, as operating the business itself can be incredibly time consuming.  However it is unwise to neglect security, since the harm of an intrusion can be quite significant.  This article is intended to share tips and advice about physically securing your […]

  • Tips for Bookkeeping at Your Small Business

    Keeping accurate records as to financial matters is important for every small business. Speaking from experience as someone who started a law firm in 2010, and has seen that firm grow from 1 attorney and no staff members to a firm that about 5 years later employs 4 attorneys and 6 non-attorneys, as well as other […]

  • How a Virtual Reception Service Makes Life Easier For Daycare Operators (and parents too)

    Many smaller daycare operations are single-person businesses, or have only a single person on duty at any given time.  Others daycare centers are larger and have multiple employee working at once, yet still have times where there are surges in call volume (or other activities that take up staff time).  A virtual reception service can help […]

  • Using a Virtual Reception Service to Handle Spikes in Call Volume

    For many businesses, there are peak times of the workday during which many calls can be expected, while at other times the phone will seldom ring.  Our virtual reception service can help out during those peak times in ways that in-office employees cannot. Some businesses, such as law firms, get predictable spikes in calls during […]

  • Statistics on What Happens When Potential Clients Get Voicemail Instead of a Live Person

    The people at rentlinx have run a study across thousands of calls, and found that voicemail was not an effective way to handle incoming calls from prospective tenants looking to rent an apartment.   The key finding: What happens when a call goes to voice-mail? What percent of the time did the caller leave a […]

  • A Telephone Answering Service Can Help Reduce Interruptions While You Work

    Being interrupted while you work can have serious negative effects upon your efficiency.  That is true whether you are working in an office or atop a roof.  Using a telephone answering service is an easy and affordable way to reduce interruptions while maintaining communication with customers. It is no secret that workplace interruptions can take […]

  • How our Virtual Reception Service makes Real Estate Agents More Successful (and makes life easier too)

    The Real Estate business is one where after-hours calls and work are the norm. Since a real estate agent’s income is based upon commissions, anything that can prevent a deal from closing (such as a missed phone call) must be avoided. Our virtual reception service helps give real estate agents the competitive edge they need […]

  • Study Shows Consumers Hate Automated Phone Systems

    A study conducted by civic sciences shows what most of us know already – automated phone systems are one of the most frustrating experiences for consumers. Nobody likes to have their time wasted, but what causal event is most loathsome to us? One of the most recent syndicated engagement questions running in the CivicScience polling […]

  • How a Virtual Reception Service Helps a Startup Company

    One of the most important skills for a person who is starting a new business is time management.  There are always more things to do than there is time during the day, and it is critical that time is spent productively.  Money is also a precious resource that needs to be spent in the right […]

  • Our Virtual Reception Service is an Excellent Part of Your Company’s Disaster/Emergency Planning

    The U.S. Small Business Administration notes that “Small business owners invest a tremendous amount of time, money and resources to make their ventures successful, yet, many owners fail to properly plan and prepare for disaster situations.”  Such preparation is valuable whether the business is facing a short-term problem that affects only that business (e.g. a […]

  • How Our Virtual Reception Service Makes Life Easier for Small Business Owners

    Starting and operating a small business can be one of the most rewarding things in life.  It can also be one of the most time-consuming and stressful experiences i a person’s life.  A virtual reception service can go a long way to help. Especially at the beginning, those starting a small business are often a […]

  • Virtual Reception Service is a Must for Locksmiths

    Locksmiths can benefit greatly from a virtual reception service, for a variety of reasons. When a customer has locked themselves out of their car or home, time is of the essence.  Few people who are stranded outside their car, unable to get into their home, or otherwise inconvenienced wish to wait around any longer than […]

  • The Telephone is Now More Important Than Ever

    The internet has revolutionized so many aspect of life, and the interactions between companies and consumers are no exceptions.  The internet has allowed businesses to reach their customers like never before, yet the importance of the telephone has not diminished.  If anything, the importance of phone contact has only increased. An article on MarketingProfs makes […]

  • How to Avoid Wasting Your Advertising Money

    For many businesses, advertising is one of the largest expenses.  Law firms in some markets can spend upwards of $50 for a single client lead.  Roofers and plumbers can spend hundreds of dollars on advertisements in the phone book.  Billboards, TV commercials, and radio commercials easily cost hundreds if not thousands of dollars for just […]

  • Use Technology Without Losing the Human Touch

    The efficiency advantages that modern technology brings to every business are compelling.  Businesses that fail to adapt to modern technology will at best become less profitable and at worst be driven out of business by their more efficient competitors.  However, it is critical to strike the right balance when utilizing technology so as to not […]


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