Live Person

  • Why Lawyers Need a 24 Hour Answering Service

    Having a 24 hour answering service gives lawyers a tremendous competitive advantage, compared to other law firms that only use voicemail for after-hours calls. The reason that having a live person to answer the phone after hours gives such an advantage to lawyers all comes down to the nature of the legal industry.  When a […]

  • Using a Virtual Reception Service for Veterinarians

    Our virtual reception service is a great asset to veterinarians, especially those who handle emergency calls on nights/weekends. Our virtual reception service can take incoming calls 24 hours a day, 7 days a week, and deliver messages by email, text message, or fax.  Instead of having an in-house dispatch center that is staffed around the […]

  • Using our Telephone Answering Service for your Catering Business

    The catering business can be a hectic one, with deadlines to meet and last-minute problems to solve for existing clients’ events.  At the same time, getting new clients is essential too.  Using a telephone answering service is the answer. Our telephone answering service gives caterers the edge when it comes to handling incoming calls so […]

  • Our Virtual Receptionist Service is a Great Fit for Process Servers and Private Investigators

    Service of process is vital to the functioning of our legal system. Puryear Logistics is pleased to offer our virtual reception services to process service companies, thereby increasing efficiency while also making life easier at the same time. Our virtual receptionists can take calls from law firms and others who need papers served, allowing process […]

  • How our Virtual Receptionist Service Helps Photographers

    Photographers are quite busy when they are working and cannot put down their camera to take a call from a potential client.  Yet taking those calls is vital to their business.  Our virtual reception service provides a solution that allows photographs to focus on their work without missing out on potential client calls. Capturing life’s […]

  • Dealing with Unhappy Customers

    Customer service is a vital part of every business.  While it is not possible to make every customer happy all the time, handling unhappy customers can be the difference between the success and failure of a business.  This article provides customer service tips for business owners, written by a fellow business owner with years of […]

  • Using a Telephone Answering Service for a Lawn Care or Snow Removal Company

    Using our telephone answering service is a great way for companies that handle lawn care and snow removal to effectively handle incoming calls from existing and potential customers. Getting a new customer in the lawn care or snow removal business generally starts with collecting some information from the customer, so that someone can view the property and […]

  • How our Telephone Answering Service Helps Electricians

    By using our telephone answering service, electricians can have their current and potential customers greeted by a live person 24 hours a day, 7 days a week, thereby gaining a competitive advantage. Electrical problems come up at all hours of the day and night, and for the customers who are experiencing such problems, it is […]

  • How a Virtual Reception Service Makes Life Easier For Daycare Operators (and parents too)

    Many smaller daycare operations are single-person businesses, or have only a single person on duty at any given time.  Others daycare centers are larger and have multiple employee working at once, yet still have times where there are surges in call volume (or other activities that take up staff time).  A virtual reception service can help […]

  • Using a Virtual Reception Service to Handle Spikes in Call Volume

    For many businesses, there are peak times of the workday during which many calls can be expected, while at other times the phone will seldom ring.  Our virtual reception service can help out during those peak times in ways that in-office employees cannot. Some businesses, such as law firms, get predictable spikes in calls during […]

  • Statistics on What Happens When Potential Clients Get Voicemail Instead of a Live Person

    The people at rentlinx have run a study across thousands of calls, and found that voicemail was not an effective way to handle incoming calls from prospective tenants looking to rent an apartment.   The key finding: What happens when a call goes to voice-mail? What percent of the time did the caller leave a […]

  • How our Virtual Reception Service makes Real Estate Agents More Successful (and makes life easier too)

    The Real Estate business is one where after-hours calls and work are the norm. Since a real estate agent’s income is based upon commissions, anything that can prevent a deal from closing (such as a missed phone call) must be avoided. Our virtual reception service helps give real estate agents the competitive edge they need […]

  • Virtual Reception FAQ

    Below are frequently asked questions and answers about our virtual reception service: Q: In what countries is the virtual reception service available? A: Puryear Logistics is based in the United States and all of our virtual receptionist employees are in the United States.  A majority of our clients are in the United States as well.  However, […]

  • Configuring Call Forwarding for Your Virtual Reception Service

    The call forwarding feature that is built in to just about every phone system allows you to have your unanswered calls sent to your virtual receptionist.  With call forwarding setup, your clients can call your regular phone number and have the call ring at your business like normal.  If you do not answer then the call is […]

  • Missed Potential Client Calls Cost Law Firms Real Money: An Example

    Missing a potential client’s phone call can be quite expensive.  That fact has been discussed previously in more abstract terms.  This article will provide a more concrete example, using a law firm to illustrate the point. Imagine that a potential client is calling with a case that would earn the firm $5,000 in revenue (the […]

  • Our Virtual Reception Service is an Excellent Part of Your Company’s Disaster/Emergency Planning

    The U.S. Small Business Administration notes that “Small business owners invest a tremendous amount of time, money and resources to make their ventures successful, yet, many owners fail to properly plan and prepare for disaster situations.”  Such preparation is valuable whether the business is facing a short-term problem that affects only that business (e.g. a […]

  • Virtual Reception Strategies for Law Firms of Every Size

    Using a virtual receptionist is good idea for just about every law firm. How to best integrate in virtual reception service into the law firm’s practice is something that depends upon the size of the firm.  Below are some suggestions. The solo practitioner attorney with no full-time staff A lawyer who has no full-time staff […]

  • How to Avoid Wasting Your Advertising Money

    For many businesses, advertising is one of the largest expenses.  Law firms in some markets can spend upwards of $50 for a single client lead.  Roofers and plumbers can spend hundreds of dollars on advertisements in the phone book.  Billboards, TV commercials, and radio commercials easily cost hundreds if not thousands of dollars for just […]

  • How a Virtual Receptionist Can Help Plumbers

    Plumbers can benefit greatly from a virtual reception service, both during normal working hours and nights/weekends. During their normal working hours, a plumber’s time is best spent doing the work that earns their income, rather than fielding every phone call.  Indeed, there will be many times where a plumber is unable to answer the phone due […]

  • Use Technology Without Losing the Human Touch

    The efficiency advantages that modern technology brings to every business are compelling.  Businesses that fail to adapt to modern technology will at best become less profitable and at worst be driven out of business by their more efficient competitors.  However, it is critical to strike the right balance when utilizing technology so as to not […]

  • Benefits of Virtual Receptionist Service for your Law Firm

    A virtual reception service can give your law firm an edge in today’s competitive world. Potential clients are in search of legal representation at all hours of the day.  Sometimes that is due to the client experiencing an unexpected situation, such as a sudden visit from the police, a car accident, an incident of domestic violence, etc. […]


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