How Our Virtual Reception Service Helps Aviation Mechanics
Airframe and Powerplant (A&P) mechanics have their work cut out for them, as the aviation industry is one filled with deadlines. An aircraft that is awaiting repairs can cost a company serious money, or ruin a private pilot’s travel plans. Our virtual reception service can help A&P mechanics manage their phones, so that time can be spent on aircraft repairs.
When an airplane needs maintenance, time can be of the essence. At stake can be profitability for a business or a weekend trip for an individual pilot. Even a routine annual inspection can feel like an emergency for a pilot who wants their plane back ASAP. Indeed, much recreational and business flying takes place after normal business hours, and an A&P mechanic whose business can take those calls has a competitive advantage. Yet few aviation mechanics wish to personally answer the phone 24 hours a day, 7 days a week. Indeed, even during business hours an A&P will often find it impossible to answer the phone as they are working on an airplane or talking to a customer. The same is true when flying with a customer after making a repair.
Our virtual reception service allows A&P mechanics to have a live person answer the phone 24 hours a day and take a message. If desired, messages can be sent by text message so that emergency calls can be returned right away, while non-emergency calls can be returned at a more convenient time. Instead of sending customers to voicemail (and then on to competitors), our virtual receptionist will help A&P mechanics turn potential customers into actual customers, while keeping existing customers happy too.