Using a Virtual Reception Service for Veterinarians
Our virtual reception service is a great asset to veterinarians, especially those who handle emergency calls on nights/weekends.
Our virtual reception service can take incoming calls 24 hours a day, 7 days a week, and deliver messages by email, text message, or fax. Instead of having an in-house dispatch center that is staffed around the clock, our virtual receptionists can take the calls, saving veterinarians a great deal of expense. Since our virtual receptionists can ask questions of your choosing during the calls, you can ensure that the messages you get have the information that you will find useful. That level of customer service will be greatly appreciated by pet owners who are already stressed by the medical emergency that their pet is experiencing.
Other veterinarians who do not operate 24 hour emergency animal hospitals can still benefit from our virtual reception service. During times of high call volume, instead of callers getting voicemail or no answer, our virtual receptionists will ensure that your customers hear a live human on phone who can take a message.