How our Virtual Reception Service Helps Towing Companies
Towing companies are generally open 24 hours a day and operate within an industry that benefits greatly from a virtual reception service.
Cars break down 24 hours a day, 7 days a week. Many times, there is an increase in the number of breakdowns all at once – such as during a sudden cold snap. Removal of illegally parked cars as part of parking lot control tends to happen at night and on the weekends. Car accidents happen around the clock, yet there are times and days where more are expected.
On top of that, when a customer calls the situation is generally an urgent one. When calls go to voicemail, the customer will likely call the next towing company’s number instead of leaving a voicemail and hoping for a return call.
Our virtual reception service can take incoming calls 24 hours a day, 7 days a week, and deliver messages by email, text message, or fax. Instead of having an in-house dispatch center that is staffed around the clock, our virtual receptionists can take the calls. By asking questions that are set by the towing company, information can be gathered to make the job of the driver easier. For example, our virtual receptionists can ask whether a small wrecker or large wrecker is needed. Even towing companies that have in-house staff can benefit from a virtual reception service as a means of handling spikes in call volume or emergencies that take their dispatchers offline.