Why a Virtual Reception Service is a Must for Airport FBOs
An Airport Fixed Base Operator (FBO) that has a virtual reception service has competitive advantage.
General aviation pilots often travel outside of business hours. Whether that travel is for recreation or business, it is often of a time-critical nature. All too often, FBO information shown online is out of date, leading to delays or even more serious problems. Indeed, it is not uncommon for the hours listed online for an FBO, an adjacent restaurant, or a car rental service to be inaccurate. For that reason, pilots know it is wise to call ahead.
Our virtual receptionists can provide potential visitors to your FBO with your FBOs hours of operation, give information what fuel is available, and share other important details. Rather than bypassing your FBO after getting voicemail, your potential customers will hear a human voice at the end of the line and be encouraged to visit your FBO.
If your FBO offers after-hours services upon request, then our virtual reception service can take messages from customers and relay them to your line staff by email, text message, or fax. Even FBOs that seldom currently receive after-hours calls can benefit from being able to offer 24-hour service as needed, without having to incur the cost of having in-house staff present 24 hours a day.