Our Virtual Reception Service is an Excellent Part of Your Company’s Disaster/Emergency Planning
The U.S. Small Business Administration notes that “Small business owners invest a tremendous amount of time, money and resources to make their ventures successful, yet, many owners fail to properly plan and prepare for disaster situations.” Such preparation is valuable whether the business is facing a short-term problem that affects only that business (e.g. a downed phone line or power outage) or a regional disaster (e.g. a severe hurricane or earthquake). We believe that our virtual receptionists can help businesses be ready.
Being able to handle emergencies and disasters can make or break a business. When an emergency affects just your business, and not your competitors, then your potential clients are likely to move on to those competitors. Sometimes, the “emergency” can be as simple as a failure of your phones, preventing potential clients from reaching you. Other times, it can be more involved, such as a fire. In many such cases, the business would still be able to partially function if only contact with customers could be maintained. Even in cases where there is a widespread disaster, businesses can and do often continue some operations – at least when they are able to maintain contact with clients. Indeed, the recovery from a disaster is generally driven by “getting back to work,” and the businesses that are able to do so can turn tragedy into opportunity while helping their community.
Our virtual reception service can be a key part of the emergency/disaster plan for your business. When your office is not staffed due to an emergency or disaster, we can handle your incoming calls for you. When your phone systems are down, our virtual receptionists will ensure your clients are able to reach a live person. While we all hope that emergencies and disasters won’t occur, it is wise to be prepared.